Between Amazon lockers, physical stores, Kohl’s locations, and pickup centers, Amazon has more ways to return goods in person than ever.
Unfortunately, you still can’t exactly submit them directly to CEO Jeff Bezos.
That’s apparently what one customer and shareholder tried to do during Amazon’s annual shareholder meeting on Wednesday, according to tweets from the GeekWire reporter Todd Bishop and the Bloomberg reporter Matt Day.
The customer told Bezos during a question-and-answer session that she tried to make a return four times and just couldn’t make it happen, according to Bishop. So she came to ask the big boss.
Read more: Here’s what it’s like to use an Amazon pickup location that’s essentially a better version of the post office
Bezos took the odd “question” in stride, Bishop reported.
“My apologies that you had to use this unusual venue to accomplish what should have been a routine task,” Bezos replied, according to Bishop. “Anybody else have anything they need to return?”
Amazon did not immediately respond to Business Insider’s request for comment for this story.
Returns to Amazon are usually done through the company’s website or mobile app. Customers answer a few questions about why they are returning the item, and if it’s a discretionary return, they pay a shipping fee to send it back to the company.