The massive demand for presale tickets for Taylor Swift’s latest concert tour crashed Ticketmaster on Tuesday. The company’s support account tweeted that fans “may be experiencing intermittent issues” and that it’s “urgently” working to resolve problems.
On Tuesday afternoon, Ticketmaster said that the presale has led to “historically unprecedented demand” for tickets with “millions” showing up to the presale. Despite the issues, the company says it has sold “hundreds of thousands” of tickets already, but when the sales are for the giant stadiums that Swift will be playing at, that may not be as impressive as it sounds. Ticketmaster will also be delaying the onsale times for the Los Angeles, Las Vegas, Santa Clara, and Seattle shows to 3PM PT. The Capital One presale, which had been scheduled for Tuesday, is being rescheduled to Wednesday.
Swift spoke out about the crash explaining how protective she is over her fans.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties and excruciating for me to just watch mistakes happen with no recourse.”
TS also says, “There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward.”
Taylor Swift’s Eras tour fiasco bipartisan outrage from some Democrats and Republicans who have questioned whether Ticketmaster handled the Swift ticket rollout appropriately. It also resurrected criticism that Ticketmaster holds outsize power in the ticketing and live events industry.
TicketMaster recently apologized for the ordeal.
“First, we want to apologize to Taylor and all of her fans,” they stated.
“Especially those who had a terrible experience trying to purchase tickets.”
“Next, we feel we owe it to everyone to share some information to help explain what happened,” the statement continued.
Meanwhile Vividseats are showing Taylor Swift tickets available and ranging from 800 to above 11,000 dollars.